Privacy notice
How Owen’s Chemist uses the details you give us when you ask us to be your nominated pharmacy, and how this website works.
Last updated: 30 October 2026
Who we are
Owen’s Chemist, 20A Chester Street, Saltney, Chester CH4 8BJ, is an NHS community pharmacy (GPhC premises 1029532, NHS ODS code FLM30). It is owned by RJR Chem Ltd (company number 09419483, registered office 482 Sutton Road, Walsall WS5 3AZ), which is the data controller for the details you give us and is registered with the Information Commissioner’s Office (ZA791352).
If you have a question about your data, call us on 01244 444090 or email pharmacy.flm30@nhs.net.
What we collect
When you use the form to ask us to be your nominated pharmacy, we collect your name, date of birth, postcode, mobile number, GP surgery and, if you choose to give them, your email address, NHS number and the sex on your NHS record. If you fill it in for someone you look after, we also collect your name and your relationship to them.
We also record which boxes you ticked and when, so we can show that the request came from you, and how you found us (for example, which advert or link you followed). We don’t collect payment details.
Why we use it
We use these details to find your NHS record and set Owen’s Chemist as your nominated pharmacy for electronic prescriptions, and to text you when it’s done. We do this as part of providing NHS pharmacy services, which is a task in the public interest, and for the provision of health care. If you tick the box, we’ll also text you when your prescription is ready and about new services, offers and health alerts. This is optional, we only send these texts with your consent, and you can stop them at any time by letting us know.
Nomination is your choice. You can change your nominated pharmacy at any time through your GP, any pharmacy or the NHS App. We never offer gifts or rewards for choosing us.
If you tick the optional box, we’ll also send you occasional health updates by text. We only do this with your consent, and you can stop them at any time by replying STOP or telling us.
How long we keep it
We keep a record of your request, including the boxes you ticked, for 2 years so we can show that you asked us to be your pharmacy, and then delete it. Details of how you found us (for example, which advert you clicked) are deleted after 90 days. Records of the prescriptions we dispense are kept for the periods the NHS requires.
Your rights
You can ask for a copy of the details we hold about you, ask us to correct them, or ask us to delete them where we don’t need to keep them. You can withdraw consent to health update texts at any time.
If you’re unhappy with how we’ve used your details, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
This website doesn’t use advertising cookies. To see which of our local adverts work, the site remembers how you arrived (for example, the advert you clicked) for the length of your visit only, using your browser’s session storage, and sends it with your request.
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Complaints
If something’s gone wrong, we want to put it right. Speak to any of the team, call 01244 444090, email pharmacy.flm30@nhs.net, or write to the Pharmacy Manager at Owen’s Chemist, 20A Chester Street, Saltney, Chester CH4 8BJ. We’ll acknowledge your complaint within 3 working days.
If you’re not happy with our response, you can contact NHS Cheshire and Merseyside, who commission our NHS services, and then the Parliamentary and Health Service Ombudsman.